Terms and conditions of use

These terms and conditions apply to www.arthurwilliam.co.uk. Please read these terms and conditions carefully as they contain important terms which apply to you.

These terms and conditions also cover our emails, Facebook, Instagram and TikTok and any other promotional activity.

We may revise these terms and conditions following these circumstances, changes in how we accept payments from you, changes in relevant laws, a change in the nature of products we sell on the website at any point in the future.

Orders

By placing an order through the website it will be deemed that you have read, understood and accept these terms and conditions. 

By placing an order through our website you are making an offer to Arthur William to purchase the goods outlined in your order upon the terms described. When you place an order we will require, your name, email address, address and payment details. This information is required in order to process your request and inform you of acceptance of your order.

We will only use your information for its intended purpose in accordance with our privacy policy. Please take the time to read this as they include important terms which apply to you. 

Should there be any problems with your order, such as item out of stock, price or product incorrectly displayed on www.arthurwilliam.co.uk, you will be contacted by email.

After placing an order online we will provide you with confirmation, in the form of an email, confirming that your order has been received and accepted. Our contract of sale of our products only exists when the order has been accepted, processed and dispatched to you.

Arthur William reserve the right to reject any offer of purchase by you at any point.

Please note that while we take great care and consideration to keep your order details and payment secure, we cannot accept responsibility for any loss you may suffer if a third party gains unauthorised access to information that you supply when accessing or ordering from the Arthur William website.

Please ensure you check all items on receipt, and report any problems, such as faulty items, within 14 days of receiving the parcel. 

Our products

While the greatest of care has been taken to show a true representation of colours, we cannot guarantee that your computer's, phone or tablet's display accurately reflect the colours of the products.

Your products may vary slightly for original photo due to the cut of the fabric but the greatest of care will be given to ensure you have a product that is a true representative of the photo.

Each item is carefully handmade so subject to imperfections and differences, such as any handmade products might be.

Returns and faulty goods 

Returns on earrings are not accepted due to hygiene reasons unless faulty. Goods are faulty if they have been received damaged or where a manufacturing fault occurs within 28 days of receiving the package, this does not apply to results of normal wear and tear.

If there is a problem with items purchased from www.arthurwilliam.co.uk, please notify us, with a description of the problem, by email arthurwilliamearrings@gmail.com, within 14 days of receiving goods. We will deal with your matter in accordance with your legal rights. 

The cost of returning items to us is your responsibility, unless the item is faulty, then a refund of reasonable postage costs will be issued. 

If an item cannot be replaced with the same item, a similar item will be offered. If this offer is not accepted a refund will be issued. We may not be able to offer an exact replacement due to the handmade nature of products.

Refunds will be issued to the original payment method.

Contract cancellation

If you are not happy with the products you have chosen, you are entitled to cancel this contract within 14 days of original order date and before the order has been posted. This can be done under the distance selling regulations.

Privacy and personal information

Your submission of personal information through the website , Facebook, Instagram or TikTok are governed by our privacy policy.

Our privacy policy can be found on our privacy policy page on our website. Visitors are required to read this privacy policy.

In accessing, browsing or otherwise using this website, you confirm that you have read, understood and agree to this privacy policy. If you do not agree with the privacy policy, you should not use this website. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this website.

By using this website, you consent to Arthur William using and processing your details. Any queries regarding privacy matters should be addressed to arthurwilliamearrings@gmail.com

Delivery

Items will be processed and posted within 5 working days.

Where we are unable to deliver your goods within 14 days we will contact you to discuss further options, whether you agree to a new delivery date or would prefer a refund.

Delivery dates are estimates only and do not represent a condition of the contract. 

Delivery is by Royal Mail first class unless otherwise stated.

Delivery is only available within the UK, international delivery is not accepted.

Prices of products and postage charges

All prices of products are in GBP sterling. We strive to price our products correctly on our website.. If a purchase is made we will honour the price on the website for the individual item, the price of any similar products cannot be changed to match the incorrect price.

We reserve the right to change our prices, any change of price will not affect any order already placed that we have confirmed.

The price of postage is not included in the item price and is calculated at the checkout. 

Payments

Payments can be made through debit or credit card. All details entered into our website use a secure page as per the privacy policy.

Payment for items and postage is to be made before items are dispatched. Any non payment orders will be cancelled.

Competitions

Competitions are open to residents in the UK over 18 years of age.

No purchase is necessary to enter a competition.

We accept no responsibility for entrants after the competition has closed. 

Winners will be chosen at random from all participants, decisions are final.

In the event that the competition winner does not respond within 14 days, the competition will be drawn again.

Prizes are non transferable and no cash alternative will be offered.

Postage will be covered by Arthur William.

Prizes are subject to availability and we reserve the right to offer a suitable alternative prize of the same price.

Terms and conditions are governed in accordance with the laws in England and Wales. By entering the competition each entrant agrees to be bound to these terms and conditions.

Discounts

Discounts can only be used for specified products but multiple discounts can be used in the same order.

Discounts cannot be applied to orders that have been accepted and confirmed. 

Discounts cannot be exchanged for cash.

All orders are subject to availability.

Arthur William reserves the right to cancel or change and discounts at any time.

Your use of our site is governed by our General Terms and Conditions. Please take the time to read these, as they include important terms which apply to

Your use of our site is governed by our General Terms and Conditions. Please take the time to read these, as they include important terms which apply to